Close Support Ticket

Updated 10 September 2026

POST `?action=close_support_ticket`

A customer closes their own ticket. Nothing is deleted — the store can reopen it any time.

Request Parameters

Field	Type	Required	Description
`ticket_ref`	string	Required	The ticket reference
`email`	string	Required	The customer

Response Fields

Field	Type	Description
`status`	string	Always closed

Example request

$ch = curl_init('PANELR_API_URL?action=close_support_ticket');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_POST           => true,
    CURLOPT_POSTFIELDS     => '{"ticket_ref":"20260830-4F28AC","email":"[email protected]"}',
    CURLOPT_HTTPHEADER => [
        'X-Panelr-API-Key: YOUR_API_KEY',
        'Content-Type: application/json',
    ],
]);
$data = json_decode(curl_exec($ch), true);
curl_close($ch);

curl -X POST "PANELR_API_URL?action=close_support_ticket" \
  -H "X-Panelr-API-Key: YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"ticket_ref":"20260830-4F28AC","email":"[email protected]"}'

const res = await fetch('PANELR_API_URL?action=close_support_ticket', {
  method: 'POST',
  headers: {
    'X-Panelr-API-Key': 'YOUR_API_KEY',
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({"ticket_ref":"20260830-4F28AC","email":"[email protected]"}),
});
const { data } = await res.json();

import requests
r = requests.post('PANELR_API_URL',
    params={'action': 'close_support_ticket'},
    headers={'X-Panelr-API-Key': 'YOUR_API_KEY'},
    json={"ticket_ref":"20260830-4F28AC","email":"[email protected]"})
data = r.json()['data']

POST ?action=close_support_ticket

Request Parameters

Response Fields

POST `?action=close_support_ticket`