Reply to Support Ticket

Updated 10 September 2026

POST `?action=reply_support_ticket`

A customer replies to their ticket. A reply to a resolved ticket reopens it; a closed ticket refuses — the same rules the site applies. The store is notified by email.

Request Parameters

Field	Type	Required	Description
`ticket_ref`	string	Required	The ticket reference
`email`	string	Required	The customer
`message`	string	Required	The reply

Response Fields

Field	Type	Description
`status / status_label`	string	The ticket's status after the reply

Example request

$ch = curl_init('PANELR_API_URL?action=reply_support_ticket');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_POST           => true,
    CURLOPT_POSTFIELDS     => '{"ticket_ref":"20260830-4F28AC","email":"[email protected]","message":"Still down for me."}',
    CURLOPT_HTTPHEADER => [
        'X-Panelr-API-Key: YOUR_API_KEY',
        'Content-Type: application/json',
    ],
]);
$data = json_decode(curl_exec($ch), true);
curl_close($ch);

curl -X POST "PANELR_API_URL?action=reply_support_ticket" \
  -H "X-Panelr-API-Key: YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"ticket_ref":"20260830-4F28AC","email":"[email protected]","message":"Still down for me."}'

const res = await fetch('PANELR_API_URL?action=reply_support_ticket', {
  method: 'POST',
  headers: {
    'X-Panelr-API-Key': 'YOUR_API_KEY',
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({"ticket_ref":"20260830-4F28AC","email":"[email protected]","message":"Still down for me."}),
});
const { data } = await res.json();

import requests
r = requests.post('PANELR_API_URL',
    params={'action': 'reply_support_ticket'},
    headers={'X-Panelr-API-Key': 'YOUR_API_KEY'},
    json={"ticket_ref":"20260830-4F28AC","email":"[email protected]","message":"Still down for me."})
data = r.json()['data']

POST ?action=reply_support_ticket

Request Parameters

Response Fields

POST `?action=reply_support_ticket`