Create Support Ticket

Updated 10 September 2026

POST `?action=create_support_ticket`

Open a support ticket on a customer's behalf. The customer gets a confirmation email and the store is notified — exactly like a ticket opened on the site.

Request Parameters

Field	Type	Required	Description
`customer_email`	string	Required	The customer
`subject`	string	Required	A short summary
`topic`	string	Required	One of the store's topics — see get_support_tickets
`message`	string	Required	The opening message
`activation_id`	integer	Optional	The line the ticket is about
`priority`	string	Optional	low, normal, high, urgent (default normal)

Response Fields

Field	Type	Description
`ticket_ref`	string	The ticket reference, e.g. 20260830-4F28AC
`status`	string	Always open on creation
`priority`	string	The starting priority

Example request

$ch = curl_init('PANELR_API_URL?action=create_support_ticket');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_POST           => true,
    CURLOPT_POSTFIELDS     => '{"customer_email":"[email protected]","subject":"Channel down","topic":"Dead Channel","message":"ESPN has been down since last night."}',
    CURLOPT_HTTPHEADER => [
        'X-Panelr-API-Key: YOUR_API_KEY',
        'Content-Type: application/json',
    ],
]);
$data = json_decode(curl_exec($ch), true);
curl_close($ch);

curl -X POST "PANELR_API_URL?action=create_support_ticket" \
  -H "X-Panelr-API-Key: YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"customer_email":"[email protected]","subject":"Channel down","topic":"Dead Channel","message":"ESPN has been down since last night."}'

const res = await fetch('PANELR_API_URL?action=create_support_ticket', {
  method: 'POST',
  headers: {
    'X-Panelr-API-Key': 'YOUR_API_KEY',
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({"customer_email":"[email protected]","subject":"Channel down","topic":"Dead Channel","message":"ESPN has been down since last night."}),
});
const { data } = await res.json();

import requests
r = requests.post('PANELR_API_URL',
    params={'action': 'create_support_ticket'},
    headers={'X-Panelr-API-Key': 'YOUR_API_KEY'},
    json={"customer_email":"[email protected]","subject":"Channel down","topic":"Dead Channel","message":"ESPN has been down since last night."})
data = r.json()['data']

POST ?action=create_support_ticket

Request Parameters

Response Fields

POST `?action=create_support_ticket`