Get Support Ticket

Updated 10 September 2026

GET `?action=get_support_ticket`

One ticket with its full conversation. The email must match the ticket's owner — an integration always asks on behalf of the customer it has signed in.

Request Parameters

Field	Type	Required	Description
`ticket_ref`	string	Required	The ticket reference
`email`	string	Required	The customer

Response Fields

Field	Type	Description
`status / status_label`	string	Where the ticket stands
`priority / priority_label`	string	Its priority
`created_at / updated_at`	string	UTC, Y-m-d H:i:s (unchanged); created_at_utc / updated_at_utc carry the same moments in ISO-8601, e.g. 2026-09-06T18:00:00+00:00
`replies`	array	The conversation in order — from (customer\|support), message, created_at (UTC, Y-m-d H:i:s) and created_at_utc (ISO-8601)

Example request

$ch = curl_init('PANELR_API_URL?action=get_support_ticket&ticket_ref=20260830-4F28AC&email=customer%40example.com');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER     => ['X-Panelr-API-Key: YOUR_API_KEY'],
]);
$data = json_decode(curl_exec($ch), true);
curl_close($ch);

curl -X GET "PANELR_API_URL?action=get_support_ticket&ticket_ref=20260830-4F28AC&email=customer%40example.com" \
  -H "X-Panelr-API-Key: YOUR_API_KEY"

const res = await fetch('PANELR_API_URL?action=get_support_ticket&ticket_ref=20260830-4F28AC&email=customer%40example.com', {
  headers: { 'X-Panelr-API-Key': 'YOUR_API_KEY' },
});
const { data } = await res.json();

import requests
r = requests.get('PANELR_API_URL',
    params={"action":"get_support_ticket","ticket_ref":"20260830-4F28AC","email":"[email protected]"},
    headers={'X-Panelr-API-Key': 'YOUR_API_KEY'})
data = r.json()['data']

GET ?action=get_support_ticket

Request Parameters

Response Fields

GET `?action=get_support_ticket`