List Support Tickets

Updated 10 September 2026

GET `?action=get_support_tickets`

A customer's tickets, split into open and closed (last 10), plus the store's topic list — everything needed to render a member support page.

Request Parameters

Field	Type	Required	Description
`email`	string	Required	The customer
`topic`	string	Optional	Filter by topic

Response Fields

Field	Type	Description
`enabled`	boolean	Whether support is switched on
`topics`	array	The topics tickets may be filed under
`open`	array	Open tickets — ticket_ref, subject, topic, status, status_label, priority, priority_label, created_at and updated_at (UTC, Y-m-d H:i:s) plus created_at_utc and updated_at_utc (ISO-8601, e.g. 2026-09-06T18:00:00+00:00)
`closed`	array	Resolved and closed tickets, newest 10

Example request

$ch = curl_init('PANELR_API_URL?action=get_support_tickets&email=customer%40example.com');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER     => ['X-Panelr-API-Key: YOUR_API_KEY'],
]);
$data = json_decode(curl_exec($ch), true);
curl_close($ch);

curl -X GET "PANELR_API_URL?action=get_support_tickets&email=customer%40example.com" \
  -H "X-Panelr-API-Key: YOUR_API_KEY"

const res = await fetch('PANELR_API_URL?action=get_support_tickets&email=customer%40example.com', {
  headers: { 'X-Panelr-API-Key': 'YOUR_API_KEY' },
});
const { data } = await res.json();

import requests
r = requests.get('PANELR_API_URL',
    params={"action":"get_support_tickets","email":"[email protected]"},
    headers={'X-Panelr-API-Key': 'YOUR_API_KEY'})
data = r.json()['data']

GET ?action=get_support_tickets

Request Parameters

Response Fields

GET `?action=get_support_tickets`